Introduction
Ground Up Managed Services Ltd respects privacy and is committed to handling personal information carefully, lawfully and transparently. This policy explains how we may process personal information in accordance with applicable UK data-protection law when you use this website, contact us or correspond with us about our services.
Who we are
Ground Up Managed Services Ltd is a company registered in England and Wales.
- Company name
- Ground Up Managed Services Ltd
- Company number
- 17103564
- Registered office
- Sun House, 2-4 Little Peter Street, Manchester, England, M15 4PS
- Website
- https://groundup.services
Information we collect
We may collect personal information that is relevant to website enquiries, business correspondence and the operation of this website. Depending on how you interact with us and which services are enabled, this may include:
- information submitted through the contact form;
- your name, company name, email address and telephone number;
- the enquiry subject and message you provide;
- correspondence and business-contact information;
- technical information such as IP address, browser type, device type and website usage data where collected; and
- cookie and analytics information where optional tools are configured and used.
We do not claim that every category is collected in every case. Some information is only collected where a feature, service or website technology is enabled.
How we collect information
We may collect information in the following ways:
- when you provide information directly to us;
- when you submit a website contact form;
- when you contact us by email or telephone;
- through automated website technologies where those technologies are enabled; and
- through legitimate business correspondence and relationship management.
How we use personal information
We may use personal information to:
- respond to enquiries;
- assess service requirements and whether we can help;
- provide requested information about our services;
- manage business relationships and correspondence;
- improve website operation, reliability and security;
- meet legal and regulatory obligations; and
- establish, exercise or defend legal claims.
Lawful bases
UK data-protection law requires a lawful basis for processing personal information. Depending on the circumstances, we may rely on:
- Consent, where you have given clear permission for a specific activity.
- Steps taken at your request before entering into a contract, such as assessing an enquiry or preparing a proposal.
- Performance of a contract, where processing is needed to provide agreed services.
- Legitimate interests, such as managing enquiries, operating the website, developing business relationships and protecting our business, provided those interests are not overridden by your rights and freedoms.
- Legal obligations, where we must process information to comply with law.
Consent is not the lawful basis for every activity, and the applicable basis will depend on the purpose of the processing.
Contact-form enquiries
The contact form asks for the information needed to understand and respond to an enquiry, including first name, last name, company name, email address, telephone number where provided, enquiry type, subject and message.
This information is used to consider the enquiry, understand the type of support requested and respond where appropriate. Website enquiry submissions are processed through HubSpot, which provides the embedded form and related submission handling for Ground Up Managed Services Ltd.
The contact form should not be used for urgent support issues. Visitors should not include special-category or highly sensitive personal data unless specifically requested.
International transfers
Some technology providers may process personal information outside the UK. Where this occurs, appropriate safeguards will be used as required by law.
Data retention
We retain personal information only for as long as needed for the purpose for which it was collected, including responding to enquiries, maintaining business records, meeting contractual obligations, complying with legal, accounting and regulatory requirements, and resolving disputes.
Retention periods may vary depending on the type of information, the relationship with the individual or organisation, and any legal or operational requirements that apply.
Data security
We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure. These measures are proportionate to the nature of the information and the way it is processed.
Your data-protection rights
Depending on the circumstances and the lawful basis for processing, you may have rights to:
- access your personal information;
- ask for inaccurate information to be rectified;
- ask for information to be erased;
- ask for processing to be restricted;
- object to certain processing;
- receive information in a portable format where applicable;
- withdraw consent where processing relies on consent; and
- complain to the Information Commissioner's Office.
These rights are not absolute and may depend on the context, the information involved and the applicable lawful basis.
Children's privacy
This website and our services are intended for business users and are not directed at children.
Third-party websites
This website may include links to third-party websites. Those websites are governed by their own privacy policies, and we are not responsible for their content or privacy practices.
Changes to this policy
We may update this Privacy Policy from time to time. The latest revision date will be shown at the top of this page.
How to contact us
Ground Up Managed Services LtdSun House
2-4 Little Peter Street
Manchester
England
M15 4PS
Website: https://groundup.services
Complaints
If you have a concern about how we handle personal information, you may contact Ground Up Managed Services Ltd first so that we can consider the issue.
You also have the right to complain to the UK Information Commissioner's Office. The ICO website is https://ico.org.uk/.